Virtual Items Policy

The BeLive Coins Program (the “Program”) is open to all users of the Services and is subject to the following terms and conditions of this Virtual Items Policy. We may make the following products and incentives available to you on our Platform from time to time.

1.COINS

  • Any user of our Services may purchase virtual “coins” (“Coins”) from us using authorised payment methods provided by Apple or Google. All charges and payments for Coinss will be made in the currency specified at the point of purchase through the relevant payment mechanism. Currency exchange settlements, foreign transaction fees and payment channel fees, if any, are based on your agreement with the applicable payment provider. The price of the Coins will be displayed at the point of purchase. You will be responsible for the payment of any Coins purchased by you.

  • Once your purchase has been completed, your user account will be credited with Coins. [Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If you wish to make changes to your purchase, please contact us. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of the product. If you live in the European Union, you have certain rights to withdraw from a purchase under the Consumer Rights Directive and its implementing legislation. However, if you purchase Coins, you acknowledge and agree that we start supplying the Coins to you promptly once the purchase is complete and therefore, your right to cancel or withdraw from the agreement to purchase is lost at this point.]

  • Coins cannot be exchanged for cash, or legal tender, or currency of any state, region, or any political entity, or any other form of credit. Coins can only be used on our Platform and as part of our Services, and cannot be combined or used in conjunction with other promotions, coupons, discounts or special offers, except those designated by us.

  • No Coins may be assigned or transferred to any other user of the Services or third party except as expressly permitted by Bytedance in writing. The sale, barter, assignment or other disposal of any Coins, other than by Bytedance, is expressly prohibited. Accrued Coins do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law. Any Coins assigned, sold, or otherwise transferred without the express written consent of Bytedance are void. Any user of the Services who violates the foregoing restriction is subject to the termination of account with Bytedance, forfeiture of Coins from his or her account, and/or liability for damages and litigation and transaction costs.

  • All Coins of a user will expire automatically upon termination of such user’s account for any reason.

  • You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such Coins[, where we have a valid reason to do so,] in any general or specific case, and that we will have no liability to you based on its exercise of such right.

  • If you have any problems with the purchase of Coins, please contact us at feedback@BeLive.com.

2.GIFTS

  • Virtual gifts of the Program (“Gifts”) constitute a limited license right for you to certain feature of digital products and Services of the Services. You may exchange your Coins for various Gifts. The exchange rate between each Coin and Gift will be displayed on our Platform at the point of exchange. Published prices do not include taxes (and, to the extent required by applicable laws in your jurisdiction, shall include taxes). If any Gifts are subject to sales tax in any jurisdiction and you have not paid the applicable sales tax to us, then you will be responsible for the payment of such sales tax and any related penalties or interest to the relevant tax authority. You agree that we have the absolute right to manage, regulate, control, modify and/or eliminate such exchange rate as we see fit in our sole discretion, in any general or specific case, and that we will have no liability to you based on our exercise of such right.

  • [Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. If you wish to make changes to your purchase, please contact us. We will let you know if this change is possible. Please note that changes may impact price as well as other aspects of the product.]

  • All sales of Gifts are final and we do not offer refunds for any purchased Gifts.

  • When you have exchanged your Coins for Gifts, such Coins will have been used up in your user account. Instead, your user account will be credited with Gifts. Gifts cannot be converted into or exchanged for Coins or cash, or be refunded or reimbursed by us for any reason.

  • Gifts exchanged or received by any User do not constitute property and are not transferable: (a) upon death; (b) as part of a domestic relations matter; or (c) otherwise by operation of law.

  • Bytedance may replace previously exchanged copies of Gifts, if we determine in our sole discretion that the Gifts exchanged or received by a user is corrupted or otherwise damaged. We will not charge additional fee for reissuing a corrupted or otherwise damaged Gift. If you receive a corrupted or otherwise damaged Gift, then please conduct us at feedback@BeLive.com. Bytedance reserves the right to terminate, in its sole and absolute discretion, the account of any User that is deemed to be abusing this provision.

  • In relation to a live stream product, you may contribute your Gifts to rate or show your appreciation for an item of User Content that is uploaded or streamed by another user (“Content Provider”). When this functionality is available on the Services, you can contribute Gifts to User Content by clicking the “Give Gift” button below the relevant User Content. When you have contributed a Gift to an item of User Content, this Gift will have been used up in your account, and converted into Coins (as defined and further explained below) in the Content Provider’s account.

  • Please note that when you give a Gift to another user you do so publically so other users on the Services (including the recipient of the Gift) can see your name, user ID and the details of the Gift that you gave. [By giving a Gift, you consent to this information being made available in this manner.]

  • If you have any problems with Gifts, please contact us at feedback@BeLive.com.